Services
Efficient, professional and personal – our technical customer service.
We provide top class service: consistent maintenance and reliable repairs, with the benefit of quality customer care. Through a combination of research and development, production, quality management and service, we provide a comprehensive support network for our customers Our global network of in house engineers areavailable in Repair Center Offices and Competence Centers. Our experienced professional team will support you by offering Field Service, Service Consulting, Software Development and System Integration guidance, advice and support. We provide fast response times and flexible solutions that help add value to your business by maximising product performance within every organisation.
We repair your Avery Dennison equipment from hardware to software systems free of charge within our standard warranty period, including the supply of spare parts*.
You have the flexibility to make a selection from 3 levels of service contracts and add individual service options to define your bespoke service package.
*excludes wearing parts e.g. print heads.
Our Modular Service contracts include several service level agreements:
Preliminary technical investigation and problem analysis – Telephone support
Preventive hardware maintenance
Avery Dennison Software maintenance
Avery Dennison Hardware maintenance
Multi Vendor Service
Return to base
SWAP Service
Competitors equipment maintenance
Extended Services:
Development of customer specific applications
Software support
Hardware and software installations
Operator training
Download service (Driver, Manuals, etc)
Consultancy
Application advice and support
Technical application solutions
Online help and customer support
Benefit from:
Certified professional technicians form a comprehensive service network
In-depth knowledge of Print, Print & Apply, Labelling and Mobile Printing Systems
Quality assurance and continuous improvement ensured by direct cooperation between in house service and R&D departments
Continuous improvements in product and service quality ensured through a direct cooperation to R&D
Original spare parts: Availability and quality guaranteed
Utilisation of the latest technology to optimise service delivery, reduce recovery times and increase availability
