Product Limited Warranty
Avery Dennison® Barcode Product Limited Warranty
Thank you for purchasing a Monarch®-brand barcode product. Avery Dennison warrants that your product will be free from defects in material and workmanship for a period of one (1) year from the date of shipment by Avery Dennison. Please read this warranty very carefully. THIS WARRANTY IS A LIMITED WARRANTY AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. ALL OTHER WARRANTIES, EXCEPT AS SET FORTH ABOVE, ARE HEREBY EXPRESSLY DISCLAIMED. NO WAIVER, ALTERATION, ADDITIONS OR MODIFICATION OF THE FOREGOING CONDITIONS SHALL BE VALID UNLESS MADE IN WRITING OR MANUALLY SIGNED BY AN AUTHORIZED OFFICER OF AVERY DENNISON. It is expressly agreed and understood that Avery Dennison's sole obligation and your exclusive remedy under this warranty, shall be limited to repair or replacement of defective Product(s) without charge at Avery Dennison's plant or at the location of Product (at Avery Dennison's election), or in the event replacement or repairs is not commercially practical, to Avery Dennison's issuing you a credit easonable in light of the defect in the Product.
Warranty Period – The limited warranty starts on the day the product is shipped from Avery Dennison and ends after a period of one (1) year or when the product’s life has been exceeded, whichever occurs first.
Warranty Claims – To process a claim under this warranty the failure must have resulted solely from a manufacturing defect or deterioration of the Product due to such manufacturing defect. Without limiting the generality of the foregoing, there is no warranty for the failure of the Products due to storage, handling, installation, maintenance, vandalism or mischief. Avery Dennison has published instructional bulletins pertaining to the storage, handling, and use of Product, approved (collectively, the “Procedures”). Avery Dennison reserves the right to reject any warranty claim where the customer cannot satisfactorily prove or demonstrate that the Avery Dennison Procedures were utilized. The date of installation, warranty registration, and claim Procedures established by Avery Dennison must be followed, and failure to follow such Procedures shall void this warranty. Replacement Product carries only the unexpired warranty portion of the Product it replaces.
Inspection and Acceptance – Customer will inspect all Products for obvious physical damage immediately upon receipt thereof and may reject any Product that fails in a material way. Any Product not properly rejected within fifteen (15) days of receipt of that Product by Customer (the "Rejection Period") will be deemed accepted. To reject a Product, Buyer will, within the Rejection Period, notify Avery Dennison in writing of its rejection and request a returned material authorization number from Avery Dennison.
Parts and Labor – Avery Dennison, at it’s option, will provide new or remanufactured parts and labor, free of charge, to correct defects in material and workmanship for the product(s) covered by the limited warranty during the warranty period. This limited warranty is a depot warranty only.
For Mobile Work Stations, during the first sixty (60) days of the warranty period, labor and travel by an Avery Dennison Representative is included. Labor and travel will be charged after the initial sixty (60) days. Replacement parts are warranted for ninety (90) days from the date installed, labor is warranted for thirty (30) days from the date of service. Support Agreements are also available..
Shipping – The customer is responsible for inbound transportation charges and Avery Dennison is responsible for return transportation charges (via ground) to correct defects in material and workmanship during the limited warranty period. It may be necessary to contact Avery Dennison for a return material authorization number prior to shipping the Product.
Packaging – Products returned shall be packaged in the original packaging and shipping container or comparable container. In the event the product is not packaged properly or if shipping damage is evident, Avery Dennison will not accept the printer for service under warranty. Products received in unsuitable containers will be returned in Avery Dennison -approved packaging at the customer’s expense.
Thermal Printhead Warranty – The thermal printhead is covered by a prorated limited warranty of six (6) months or one million (1,000,000) inches of use, whichever occurs first.
Printheads used with Monarch® TUFF-MARK® supplies or Avery Dennison® 611/612 printers are warranted for six (6) months or 100,000 inches, whichever occurs first. Physical damage to the printhead is not covered by the limited warranty.
Battery and Cable Warranty - Batteries and cables are covered by a prorated limited warranty of three (3) months from the date of shipment. Physical damage to the batteries or cables is not covered by the limited warranty. Use of non-Monarch®/Avery Dennison® or unapproved batteries in your device will void the warranty.
Knives – Knives are covered by one of the following limited warranties:
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9416® Printer - one (1) year or 100,000 cuts (using 0.28 mm supply), or 500,000 cuts (using 0.06mm to 0.12mm supply) whichever occurs first.
9855® Printer (926™ Knife) and 9864® Printer - one (1) year or one million (1,000,000) cuts, whichever occurs first.
9860® Printer - one (1) year or three million (3,000,000) cuts, whichever occurs first.
Knives Exception: The limited warranty on knives used in or with RFID printers is one (1) year from the date of shipment, or 500,000 cuts, whichever occurs first.
Consumables – The Product limited warranty does not include or cover consumables or sundry items such as ribbons, tags, labels, batteries, cables or thermal printheads (see above battery, cable, thermal printhead, and knife warranty).
Use of Supplies – Only genuine Monarch® or Avery Dennison® supplies are recommended for use in our products. This limited warranty does not cover service required as a result of the use of non-Monarch®/Avery Dennison® supplies.
Host Communication – Service required to develop or correct on-line host communications, including the use of non-Monarch® communications cables, is not covered by the product warranty.
Operating Instructions – Proper operation of the Product requires the user to read and follow the operating instructions. The limited warranty does not cover service that is required as a result of operator error and or failure to read and follow the documentation included with the product.
Installation and Training – Installation and training of the operators is a professional service that is available on a time and material basis. Installation and training is not covered by the limited warranty.
Misuse and Force Majeure – Avery Dennison has no obligations or liability under this warranty with respect to Product that has been altered, modified, damaged, misused, abused, subject to accident, neglected or otherwise mishandled or improperly processed or installed. Product is not warranted against premature failure caused by chemical, environmental or mechanical means such as, but not limited to, vandalism, cleaning solutions, moisture or excessive temperature. This warranty does not cover damage to batteries and cables caused by accident, abuse, violence, acts of God or use of non-approved supplies/parts, or those not meeting our specifications. Damage from fire, structural failure, lightning, accidents, and other force majeure events are not covered by this warranty
Liability – Avery Dennison shall not be liable for direct, indirect, or consequential damages, costs, expenses, lost profits, or lost savings or specific relief whether foreseeable or not resulting from the use, operation, or malfunction or the Product or defects in the Product, whether such damage occurs or is discovered before or after replacement or credit, and whether or not such damage is caused by Avery Dennison’s negligence. In no event shall Avery Dennison’s liability hereunder exceed the remedies specifically set forth in this warranty.
This limited warranty is valid only in the United States of America and Canada.
This limited warranty is the only warranty on which the customer can rely. Avery Dennison reserves the right to make changes in the products, programs and their availability at any time and without notice.
This warranty is void if the product is altered or repaired by anyone except an Avery Dennison service representative or contrary to the instructions provided.
If any court of competent jurisdiction or relevant government agency holds any provision of this warranty and limitation of liability to be illegal, void, invalid or unenforceable, whether in terms of any competition, legislation or otherwise, such provision shall be deleted and severable from this warranty and limitation of liability but deletion shall not affect the validity or enforceability of any other provisions hereof.
To Initiate a Warranty Claim – The customer must follow the steps below in order to make a warranty claim under the limited warranty:
Report your problem to our technical support center. For U.S. customers, call (800) 543-6650. For Canadian customers, call (800)-387-4740.
A technical support specialist will work with you to attempt to resolve the problem by telephone.
If telephone resolution of your problem is unsuccessful, return your product prepaid, for warranty repair, subject to the terms of the limited warranty above.
All statements, technical information and recommendations about Avery Dennison Products are based upon tests and information believed to be reliable but do not constitute a guarantee or warranty of any kind. All Avery Dennison products are sold with the understanding that Purchaser has independently determined the suitability of such products for its intended and other purposes.
Avery Dennison® Monarch® Brand Handheld Labelers -
One-Year Limited Warranty
All Monarch Brand Handheld Labelers purchased from Avery Dennison Retail Branding and Information Solutions warrants that the handheld labeler will be free from defects in material and workmanship for a period of one (1) year from the date of original shipment (see schedule). Avery Dennison futher warrants the satisfactory operation of the labeler during the warranty period, unless the labeler is abused, or the purchaser uses other than the standard supplies furnished by or meeting the specifications of Monarch Avery Dennison Retail Branding and Information Solutions, or the labeler is operated or maintained other than in accordance with instructions provided by Monarch Avery Dennison Retail Branding and Information Solutions. Please read this warranty very carefully.
THIS LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OR REPRESENTATIONS EXPRESSED OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR BUYER'S PURPOSES. THERE IS NO WARRANTY THAT EXTENDS BEYOND THE LIMITED WARRANTY.
Warranty Period – The limited warranty starts on the day the product is shipped from Avery Dennison Retail Branding and Information Solutions and ends after a period of one (1) year or when the product’s life has been exceeded, whichever occurs first (see schedule).
Warranty of Specific New and Rebuilt Handheld Labeler Equipment – Avery Dennison Retail Branding and Information Solutions warrants all new and rebuilt handheld labeler equipment in accordance with its published Limited Warranty policy according to the following schedule:
Product ID |
LABOR |
PARTS |
| 11XX Series | One (1) Year |
One (1) Year |
| 22XX Series | One (1) Year |
One (1) Year |
| 17XX Series | One (1) Year |
One (1) Year |
| SG Attacher Series | One (1) Year |
One (1) Year |
Parts and Labor – Avery Dennison will provide new or remanufactured parts and labor, free of charge, to correct defects in material and workmanship for the product(s) covered by the limited warranty during the warranty period.
Ship-in Repair Only – Handheld Equipment must be shipped prepaid to Monarch's National Repair Facility. Equipment will be repaired and returned prepaid to the customer. Handling charge may apply.
National Repair Facility |
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| 200 Monarch Lane Door 37 Miamisburg, OH 45342 Phone: 1-800-214-0872 or 1-937-865-2555 Monday through Friday 8:00 a.m. to 5:00 p.m. EDT Fax: 1-937-885-6580 |
Use of Supplies – Only genuine Monarch® supplies are recommended for use in our products. This limited warranty does not cover service required as a result of the use of non-Monarch® supplies.
Operating Instructions – Proper operation of the product requires the user to read and follow the operating instructions. The limited warranty does not cover service that is required as a result of operator error and or failure to read and follow the documentation included with the product.
Exclusions – These warranties do not include the repair of equipment or the replacement of parts or assemblies damaged by accident, abuse or violence, or parts worn out through excessive use of the machines, does not include the furnishing of type, ink or other consumable supplies. This warranty is void if the equipment has been altered or repaired by other than Avery Dennison Printer Systems representatives or contrary to maintenance instructions provided by Avery Dennison Retail Branding and Information Solutions.
Avery Dennison shall not be liable for direct, indirect, or consequential damages, costs, expenses, lost profits, or lost savings resulting from the use, operation, or malfunction of the verifier.
This limited warranty is valid only in the United States of America.
This limited warranty is the only warranty on which the customer can rely. Avery Dennison reserves the right to make changes in the products, programs and their availability at any time and without notice.
This warranty is void if the product is altered or repaired by anyone except an Avery Dennison service representative or contrary to the instructions provided.
This warranty extends only to the purchaser of the labeler and is not transferable. Labelers out of warranty or in need of repair due to abuse will be repaired by Avery Dennison Retail Branding and Information Solutions National Repair Facility at a reasonable charge.
Initiating a Warranty Claim –
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Call (800) 543-6650 - 8:00 a.m. to 6:30 p.m. EDT - to report your problem to the customer service center
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Claims of defective Monarch Brand handheld labelers may be returned during the warranty period to the National Repair Facility (see address above) for repair
